Government procedures can change frequently. CitizenGuide.ph maintains an update and correction process to improve the reliability of published guides.
What can trigger an update
A guide may be reviewed when an agency changes a requirement, fee, form, portal, appointment process, eligibility rule, payment instruction, office procedure, processing estimate, or public advisory. Broken official links, reader reports, and major portal redesigns can also trigger a review.
Material corrections
A material correction changes information that could affect what a reader does. Examples include the wrong fee, wrong official link, missing eligibility condition, outdated document requirement, or a step that no longer exists. Material errors should be corrected as soon as reasonably practical after reliable evidence is reviewed.
Minor edits
Spelling, grammar, formatting, accessibility, image optimization, link wording, and clarity improvements may be made without a separate correction notice when they do not change the substance of the process.
How reader reports are handled
Readers can report a possible issue through the Contact page. The most useful report includes the CitizenGuide URL, the detail believed to be wrong, and an official agency link, form, advisory, or screenshot reference that supports the correction.
A report is treated as a signal for review, not automatic proof. We check the available source before replacing a published requirement.
Update history
Where the guide supports it, an update-history block records notable editorial improvements or material changes. It is not intended to list every punctuation or layout edit.
Last verified versus last modified
The WordPress modified date can change for technical or formatting reasons. The guide’s Last verified date is the more relevant editorial signal: it records when key procedural information was checked against available official sources.
Urgent or safety-related errors
If a page directs users to the wrong official destination, creates a meaningful fraud or privacy risk, or contains a serious factual error, it should be prioritized for correction. We may temporarily remove or rewrite a problematic section while verification is underway.
What we cannot control
We cannot force an agency to keep an old URL active, preserve an appointment slot, honor an outdated fee, or process an application within an estimate shown on a previous version of its website. The responsible government agency remains the final authority.
